Effective Date: January 1, 2026

This Privacy Policy ("Privacy Policy" or "Policy") describes how information obtained from visitors of the scaperelaxation.com website (the "Website"), the Scape Relaxation Mobile Application (the "Mobile Application"), scaperelaxation.app, and any related digital platforms (collectively, the "Applications") is collected, used, and disclosed.

Through the Website and/or Applications, Scape Relaxation provides you with information about services and therapies offered at our locations, along with the ability to:

  • Schedule, modify, or cancel appointments
  • Provide information and complete forms regarding our therapies
  • Purchase memberships, gift cards, and other products
  • Participate in surveys, promotions, and sweepstakes
  • View opportunities to apply for employment with Scape Relaxation
  • Interact with Scape Relaxation's team through various support channels

This Privacy Policy applies to information collected directly by Scape Relaxation through the Website, Applications, and Services. By using our Website, Applications, or Services, you consent to the collection and use of your information as described in this Policy, as well as to the Terms of Use, which are incorporated by reference into this Policy.

Information Collection

Scape Relaxation may collect information about you:

  • Directly from you when you interact with the Website, Applications, or Services
  • From third parties, such as payment processors or marketing services
  • Automatically through cookies, web beacons, and other technologies during your use of the Website or Applications

Information Collected Directly from You

When using the Website, Applications, or Services, we may request personal information, including but not limited to your name, email address, phone number, and payment details ("Personally Identifiable Information" or "PII"). This information is collected when you:

  • Schedule an appointment or purchase a membership
  • Complete forms related to our therapies or services
  • Contact us with inquiries or feedback
  • Participate in surveys, promotions, or sweepstakes
  • Apply for employment opportunities at Scape Relaxation

Information Collected Automatically

We may automatically collect certain details about your interaction with the Website, Applications, or Services, such as:

  • Your IP address, browser type, and operating system
  • Pages viewed, links clicked, and the duration of your visit
  • Location data if enabled on your device
  • Referring URLs or search terms that led you to our Website

How Your Information Is Used

Scape Relaxation may use your information for purposes including but not limited to:

  • Facilitating appointments, transactions, and membership services
  • Personalizing your experience on the Website or Applications
  • Sending transactional and promotional communications (with your consent, where required by law)
  • Conducting research, analysis, and service improvements
  • Ensuring the security and integrity of our systems
  • Complying with legal obligations or responding to law enforcement requests

Sharing Your Information

We do not sell or rent your personal information. Your information may be shared with:

  • Service Providers: Third-party companies assisting with payment processing, email communications, SMS messaging, or analytics
  • Legal Authorities: When required to comply with legal obligations or protect Scape Relaxation's rights or the safety of others
  • Business Transitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

SMS/Text Message Communications

If you opt in to receive SMS notifications, we collect and use your phone number to send you text messages related to your membership and appointments.

Information We Collect for SMS:

  • Mobile phone number
  • SMS opt-in consent status and timestamp
  • Opt-out requests and timestamps
  • Message delivery status

How We Use SMS Data:

  • Send appointment reminders (24 hours and 2 hours before)
  • Send booking confirmations and updates
  • Send check-in reminders before appointments
  • Send important account notifications
  • Process opt-out and opt-in requests

  Third-Party Service Providers:

We use Twilio, Inc. as our SMS service provider. When you receive text messages from us, your phone number and message content are processed through Twilio's systems. Twilio's privacy policy governs their handling of this data. We do not sell or share your phone number with any third parties for marketing purposes.

  Your SMS Choices:

  • Opt-Out: Reply STOP to any message to unsubscribe immediately
  • Help: Reply HELP for support information
  • Settings: Manage preferences at scaperelaxation.app/settings/notifications
  • Contact: Email clearwater@scaperelaxation.com or call (727) 607-1300

We retain SMS consent records and opt-out history for compliance purposes. Message and data rates may apply. Approximately 4 messages per month. SMS consent is not required to use our services.

Cookies and Tracking Mechanisms

We use cookies and similar technologies to improve your experience on our Website and Applications. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some features.

Camera and Location Permissions

Our mobile app requests camera access for QR code scanning to facilitate check-ins. We do not store or transmit images from your camera. Location data is used only to enhance your facility experience and is not shared with third parties.

Push Notifications

With your permission, we send push notifications about booking confirmations, facility updates, and important announcements. You can disable these at any time in your device settings.

Your Choices

You can opt out of receiving promotional emails or text messages by following the instructions provided in the communication or by contacting us directly. However, you may still receive transactional or service-related communications as necessary.

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data

Security

Scape Relaxation implements reasonable measures to safeguard your information. However, no system can guarantee absolute security, and we encourage you to take precautions when sharing sensitive information online.

Age Restriction

Our services are intended for adults 18 years of age and older only. We do not knowingly collect personal information from anyone under 18 years of age. No one under 18 is permitted to use our facilities or services.

Changes to This Policy

Scape Relaxation reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

  Scape Relaxation, LLC
  2561 Countryside Blvd, Suite 3
  Clearwater, FL 33761

Phone: (727) 607-1300
Email: clearwater@scaperelaxation.com

Last updated: January 1, 2026